Delivery + Tracking
- Your order will be dispatched the next business day for all orders placed AFTER 3PM when in stock
- Orders placed BEFORE to 3PM will be dispatched same business day if items are in stock.
- * Out of stock items will be sent Express when eligible ( Orders over $150) although will be dispatched when available.
- If any items in your order are out of stock, you will be notified and an expected ETA will be given to you via email within 24 business hours.
- Please note we only dispatch orders Monday to Friday.
- Parcels can be delivered to residential, PO Box, Parcel locker and business addresses Australia wide.
- Orders are shipped Monday to Friday every week of the year. Except Public Holidays.
- Tracking numbers are updated by email and on your order status page by approximately 9pm Australian Eastern Standard Time on the day of your orders dispatch Mon - Fri. During times of extra demand or promotional periods, tracking numbers may not be updated until the following business day. All order placed on the weekend or public holiday will have updates given on the next business day by 7pm
- The following delivery times are an estimate only of the average time frame in which you should receive your order, on most occasions you will receive your order earlier than the times specified below.
- Please select If you wish to have your parcel left with or without signature when selecting postage at checkout.
- If signature on delivery is selected and you are not home to sign at the time of delivery, your parcel will be returned to post office for you to pick
- If you select to have parcel left WITH OUT signature. Your parcel will be left in a safe place if you are not home. Tina Kay skincare holds no responsibility for missing parcels if signature on delivery is not requested with postage method at checkout.
- If multiple orders are placed in close proximity we reserve the right to send all orders together in one package, regardless of wether postage has been paid for or not.
|Newcastle / Sydney Metro||2 to 3 business days*|
|Regional NSW||3 to 5 business days*|
|Melbourne||3 to 4 business days*|
|Regional VIC, Adelaide, SA and TAS||3 to 7 business days*|
|Brisbane||3 business days*|
|Regional QLD||3 to 7 business days*|
|Perth / WA||3 to 8 business days*|
|NT||3 to 8 business days*|
|EXPRESS DELIVERY||Approx 1 to 3 business days earlier than standard*|
|*Will vary depending on area of destination|
Phone 137678 for assistance for delays in delivery
Please Note: Postage is calculated after any discount codes have been applied
INTERNATIONAL SHIPPING - JANE IREDALE & MEDIK8 ARE NOT SENT TO NEW ZEALAND OR OUTSIDE OF AUSTRALIA
Orders within Australia
All Australia Post Standard and Australia Post Express rates are for within Australia ONLY.
Approximate delivery time frames vary depending on delivery destination.
Delivery times may take longer during busy times such as Christmas and other public holidays.
Pick up in salon - We are located in Maitland, NSW, 2320. This is our only pick up address, if you can not pick up from this address, please do not select the pick up option. If you select pick up in salon, but your order needs to be delivered, your order will be delayed until a shipping option has been selected and payment is received by Tina Kay Skincare.
Tina Kay Skincare is not responsible for parcels should the recipient request delivery without signature.
Tina Kay Skincare is not responsible for orders marked as 'delivered' by Australia Post or Courier service.
Tina Kay Skincare is not responsible for the cost of Delivery/Shipping for refunds or exchanges with exception to the case of wrong item received or Faulty goods.
Please note that International Customers are responsible for any and all customs fees, taxes, tariffs or duties levied by their respective government. Duties and taxes is based upon the laws and regulations of the country to which the order is shipping, please be aware that these Fees will usually be collected by the shipping agency upon delivery. Please note that we are unable to fulfil any request to declare your package for any value other than the total value paid at checkout.
The Fees are typically determined based on a combination of factors that may include:
The merchandise's country of origin or manufacture
The merchandise classification, using a system adopted by the countries that we ship to
VAT rates are set by the country to which the order is shipping
Note: If you refuse delivery of the shipment, you are responsible for payment of all return shipping fees and any applicable fees, duties and taxes; in this case, all such return shipping fees and any applicable fees, duties and taxes will be billed to the method of payment you used. Shipping fees are not refundable for undeliverable shipments or refused shipments.
By ordering goods from www.tkskincare.com.au for shipping to destinations outside Australia, you expressly agree to become Importer of Record (“IOR”) for the products ordered by you, and, accordingly, customs clearance shall be made in your name and on your behalf. As IOR, you agree to be ultimately responsible for importing the products ordered by you into the applicable country and are solely responsible for the payment of Fees either at the time of sale or at the time of importation (as applicable). You hereby give a proxy or power of attorney (“POA”) to Tina Kay Skincare’s designated shipping provider for the customs clearance of products ordered by you. This POA authorizes Tina Kay Skincare’s designated shipping provider’s assigned customs broker to act on behalf of you. Tina Kay Skincare's designated shipping provider’s intervention with respect to customs formalities may be done by a customs agent assigned by Tina Kay Skincare's designated shipping provider on your behalf. You hereby acknowledge to have understood the concept of IOR and the need of the POA and further state that the terms of the POA or terms of the purchase from Tina Kay Skincare and transportation conditions from Tina Kay Skincare's designated shipping provider are not unreasonable or unknown to you, that you have read them, understood them and further have agreed to them. In the case of gifts or other purchases made on behalf of another recipient, you also agree to grant the foregoing authorizations on behalf of the recipient designated in your order.
International orders are usually packed and ready to ship in 1 to 3 business days. However, shipments are subject to customs clearance procedures, which can cause delays beyond original delivery estimates. International shipments will not ship until all item(s) ordered become available. A “business day” is considered to be Monday through Friday, excluding holidays. International customers may ship to multiple addresses by placing a separate order for each shipping address. We cannot ship single international orders to multiple addresses at this time. Please allow 1 business day for your tracking information to update.
We cannot offer merchandise exchanges on orders shipped internationally.