Delivery + Tracking
PHONE: 131318 for parcel inquiries and delays once you have tracking information.
Track Your Australia Post Parcel TRACK HERE
If you feel your parcel may be lost in transit by Australia post, please phone 131318.
- All offers may end and change without notice including postage offers and fees. Offers are only valid if they are advertised on the live site at the time of processing payment. If a customer leaves a cart and comes back later offers may have ended or changed regardless of external advertising seen earlier. Some offers are only valid for a very limited time and may end a short time after advertised on platforms such as social media or email. Tina Kay Skincare reserves the right to change any offer at anytime as stated in our terms and conditions.
Delivery Terms and Conditions
- Average dispatch times are Same or Next 2 business days on average. Exclude out of stock or PRE ORDER items. We will keep all customers updated on dispatch estimate if not dispatched same or next business day.
- Out of stock items will be sent Express when eligible.
- If any items in your order are out of stock, you will be notified and an expected ETA will be given to you via email within 48 business hours.
- Pre Order items will be dispatched when stock arrives, weekly updates on the ETA of those purchases will be given to those customers who choose to pre order any items.
- Please note we only dispatch orders Monday to Friday.
- Parcels can be delivered to residential, PO Box, Parcel locker and business addresses Australia wide.
- Orders are shipped Monday to Friday every week of the year. Except Public Holidays.
- Tracking numbers are updated by email and on your order status page by approximately 9pm Australian Eastern Standard Time on the day of your orders dispatch Mon - Fri. During times of extra demand or promotional periods, tracking numbers may not be updated until the following business day. All orders placed on the weekend or public holiday will have updates given on the next business day by 8pm.
- The following delivery times are an estimate only of the average time frame in which you should receive your order, on most occasions you will receive your order earlier than the times specified below.
- If signature on delivery is selected and you are not home to sign at the time of delivery, your parcel will be returned to post office for you to pick up.
- If you select to have parcel left WITHOUT signature. Your parcel will be left in a safe place if you are not home or taken back to the post office for your collection. Tina Kay Skincare holds no responsibility for missing parcels if signature on delivery is not requested with postage method at checkout.
- If multiple orders are placed in close proximity we reserve the right to send all orders together in one package, regardless of whether postage has been paid for or not.
Free products that are returned for any reason may be returned only for exchange or credit however post back and forth for the return is at the customer's expense. Refunds will not be issued for free products @ 100% off.
NOTE: By accepting free products obtained by gift pop up or code entered at checkout, all customers must agree to all terms and conditions and agree to pay postage cost back and forth regardless of the reason a return may be requested. All return requests must be submitted by email and approved by Tina Kay Skincare. Any items sent back without prior approval will not be granted exchange, credit or refund will not be processed or will be sent back to the customer at the customers expense.
Estimated transit time AFTER your order is dispatched
Please note there are delays throughout all delivery networks Australia and World Wide due to COVID-19 and may differ from the average time frames. Please contact Australia post about your delivery should the time frame seem too extensive as this part of the delivery process is completely out of Tina Kay Skincare's control once the order has been given to Australia Post for delivery service. See here
Phone 137678 for assistance for delays in delivery
Track Your Australia Post Parcel TRACK HERE
Incorrect Addresses / Non Collected Orders
We ask all customers to carefully check the address for orders as a re-shipment fee of $13.99 will apply for re-shipping an order if it is returned due to incorrect addressing. Please note: if your order is returned due to incorrect addressing or non-collection, and you choose to receive a refund, the return fee of $12 and original shipping cost will be subtracted from your refund. As the majority of our freight travels with Australia Post if your order is taken to the Post Office for collection please ensure it is picked up within 10 business days, a reshipment fee of $21.95 will apply for re-shipping an order if it is returned due to non pick up. Please note Tina Kay Skincare will not refund or resend orders which are delivered to the incorrect address and cannot be reclaimed, if an incorrect address has been provided at checkout. If you have any questions or need assistance please call us on 0422504548 or email Customer Service
INTERNATIONAL SHIPPING - JANE IREDALE, MEDIK8 & MESOESTETIC (ANY BRANDS FROM SUPPLIER ADVANCED COSMECEUTICALS) ARE NOT SENT TO NEW ZEALAND OR OUTSIDE OF AUSTRALIA
Orders within Australia
All Australia Post Standard and Australia Post Express rates are for within Australia ONLY.
Approximate delivery time frames vary depending on delivery destination.
Delivery times may take longer during busy times such as Christmas and other public holidays.
Pick up - We are located in East Maitland, NSW, 2323. This is our only pick up address, if you can not pick up from this address, please do not select the pick up option. If you select pick up, but your order needs to be delivered, your order will be delayed until a shipping option has been selected and payment is received by Tina Kay Skincare.
Tina Kay Skincare is not responsible for parcels should the recipient request delivery without signature.
Tina Kay Skincare is not responsible for orders marked as 'delivered' by Australia Post or Courier service.
Tina Kay Skincare is not responsible for the cost of Delivery/Shipping for refunds or exchanges with exception to the case of wrong item received or Faulty goods.
Please note that International Customers are responsible for any and all customs fees, taxes, tariffs or duties levied by their respective government. Duties and taxes are based upon the laws and regulations of the country to which the order is shipping, please be aware that these Fees will usually be collected by the shipping agency upon delivery. Please note that we are unable to fulfil any request to declare your package for any value other than the total value paid at checkout.
The Fees are typically determined based on a combination of factors that may include:
The merchandise's country of origin or manufacture.
The merchandise classification, using a system adopted by the countries that we ship too.
VAT rates are set by the country to which the order is shipping.
Note: If you refuse delivery of the shipment, you are responsible for payment of all return shipping fees and any applicable fees, duties and taxes; in this case, all such return shipping fees and any applicable fees, duties and taxes will be billed to the method of payment you used. Shipping fees are not refundable for undeliverable shipments or refused shipments.
By ordering goods from www.tkskincare.com.au for shipping to destinations outside Australia, you expressly agree to become Importer of Record (“IOR”) for the products ordered by you, and, accordingly, customs clearance shall be made in your name and on your behalf. As IOR, you agree to be ultimately responsible for importing the products ordered by you into the applicable country and are solely responsible for the payment of Fees either at the time of sale or at the time of importation (as applicable). You hereby give a proxy or power of attorney (“POA”) to Tina Kay Skincare designated shipping provider for the customs clearance of products ordered by you. This POA authorises Tina Kay Skincare’s designated shipping provider’s assigned customs broker to act on behalf of you. Tina Kay Skincare's designated shipping provider’s intervention with respect to customs formalities may be done by a customs agent assigned by Tina Kay Skincare's designated shipping provider on your behalf. You hereby acknowledge to have understood the concept of IOR and the need of the POA and further state that the terms of the POA or terms of the purchase from Tina Kay Skincare and transportation conditions from Tina Kay Skincare's designated shipping provider are not unreasonable or unknown to you, that you have read them, understood them and further have agreed to them. In the case of gifts or other purchases made on behalf of another recipient, you also agree to grant the foregoing authorisations on behalf of the recipient designated in your order.
International orders are usually packed and ready to ship in 1 to 3 business days. However, shipments are subject to customs clearance procedures, which can cause delays beyond original delivery estimates. International shipments will not ship until all item(s) ordered become available. A “business day” is considered to be Monday through Friday, excluding holidays. International customers may ship to multiple addresses by placing a separate order for each shipping address. We cannot ship single international orders to multiple addresses at this time. Please allow 1 business day for your tracking information to update.
We cannot offer merchandise exchanges on orders shipped internationally.
Track Your Australia Post Parcel
Phone 137678 for assistance for delays in delivery