Returns usually arrive to us within 7-14 business days, and can be longer from regional or remote areas. We will process your exchange, refund or store credit within 5 business days of the arrival of your return.
We'll be in touch as soon as your return is processed to advise you of the out come, and to discuss any thing further if need be.
What if my return arrives at Tina Kay Skincare damaged, used, opened or not in original packaging?
In the case of returns presenting in the above condition, Tina Kay Skincare will contact you to discuss the situation and arrange to send back to you at your cost as the return can not be processed.
What if free gifts that are required to be included in the return are not returned or are damaged, used, opened or not in original packaging?
If any free gift supplied with the original order are not included when required to be returned in-conjunction with the return or are not in the above condition, we will contact you and offer 1 of 2 solutions.
1. The value of free items not returned will be deducted from the exchange value, store credit value or refund.
2. The return can not be processed and will be sent back to you at your cost.
Who pays postage for returns and exchanges back and forth?
If the reason for your return is due to incorrect item sent or faulty goods the postage costs will be covered by us.
If the reason for your return is for any other reason than above, including damaged during transit, it will be your responsibility to cover postage costs back and forth. In cases of damage during transit we will cover the cost of reposting the item once we receive the original damaged item back.
What if i did not pay postage or full postage on my original order? and I am requesting a full refund?
If your postage fee on the original order was covered in part or in full by us, the cost incurred by us may be deduced from the refundable amount especially if the whole order is to be returned and refund requested.
However if you're requesting a store credit or exchange we will NOT deduct postage costs incurred by us from your credit or exchange value.
Who is responsible for return post costs for due to allergic reaction?
We are happy to help out in the unfortunate and unforeseen event of allergic reaction by offering an alternative product or a store credit, however all postage cost required will not be our responsibility.
What if I have disposed of an item I wish to return, exchange or refund?
Unfortunately if we do not receive the item/s back we can not assist with refund, exchange or store credit under any circumstance. No action to process a refund, exchange or store credit will be offered by us until items are returned and approved by meeting all our terms and conditions.
What if I send back an item or order without contacting us and seeking our approval for processing?
If we receive back an item or order unannounced and not approved for either exchange, store credit or refund, we can not process the return and may contact you to arrange to have the item or order returned to you at your cost.
Tina Kay Skincare
18A, 121 Lawes Street
East Maitland NSW 2323
0408 881 659